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Public and Patient Involvement

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Surveys

Improving the experience of each individual patient is at the centre of the NHS Plan reforms. Obtaining feedback from patients and taking account of their views and priorities are vital for the delivery of the plan and for driving real service improvements year on year.

One method of obtaining patient feedback is to undertake patient satisfaction surveys. All satisfaction surveys within Gloucestershire Hospitals NHS Foundation Trust (GHNHSFT) must be approved by the Patient & Public Involvement (PPI) Department. The surveys vary in content and size; from local surveys of specific clinics (50-200 people) to large scale national surveys (usually at least 859 people) that covers all different area of the Trust.

Staff surveys must also be approved before they are carried out.

This section contains reports on a variety of surveys carried out within the Trust, including local and national patient surveys and staff surveys. Further information about these surveys is available from the PPI department by request. The section will also provide a link to the Survey Policy which must be adhered to when carrying out a survey. This policy is currently in the process of being approved.

Please note that surveys and reports completed earlier than two years ago may be listed in the archive section.

• Local Surveys
  
  
• National Surveys
  

 

Local Surveys

2008

• Health Information Room Awareness Survey
  April 2008

2007

• Macmillan Generic Rehabilitation Assistant Patient and Carer Feedback Survey (Cheltenham General Hospital)
  October 2007 - December 2007
• Immunology Patient Satisfaction Survey
  September 2007 - October 2007
• Palliative Care Team Patient Satisfaction Survey
  August 2007 - October 2007
  
• Head and Neck Combined Clinic Patient Satisfaction Survey
  August 2007
• Gastrointestinal Endoscopy Patient Satisfaction Survey (Cheltenham General Hospital)
  July 2007 - August 2007
• Treatment for Lung Cancer - Patient Satisfaction Survey
  July 2007
• Discharge Waiting Lounge (Gloucestershire Royal Hospital) - Patient Satisfaction Survey
  May - June 2007
• Evaluation of Dietetic Services to patients attending combined Head and Neck Cancer Clinics - Patient Satisfaction Survey
  May 2007
• Radiology Department (Cheltenham General Hospital) Patient Satisfaction Survey
  April 2007
• Creating a Better Birth Environment - Maternity Services Survey 2007
  April 2007

2006

• Colorectal Department - Patient Satisfaction Survey
  June 2005 - April 2006
• Rheumatology Open Access Scheme (Gloucestershire Royal Hospital) - Patient Satisfaction Survey
  October 2006
• Department of Elderly Care Medicine (Gloucestershire Royal Hospital) - Patient Satisfaction Survey
  May 2006 - October 2006
• ENT Pre-operative Assessment Clinic - Patient Satisfaction Survey
  May 2006 - July 2006
• Smoke Free Policy - Site User Survey
  August 2005 and October 2006
• St Luke's Phase II - Facilities Required for the New Stroke and Rehab Wards for Patients Recovering from Stroke
  December 2006
• Diabetes Inpatient Service - Staff Satisfaction Survey
  June – August 2005 and February – April 2006
• Diabetes Inpatient Service - Patient Satisfaction Survey
  June – August 2005 and February – April 2006
• Botulinum Toxin Clinic - Patient Satisfaction Survey
  November 2005 – March 2006
• Radiology Department - Patient Satisfaction Survey
  September 2005 – March 2006
• Physiotherapy Outpatient Respiratory Exercise Class - Patient Satisfaction Survey
  September 2005 – June 2006
• Haematological Department - Patient Satisfaction Survey
  February 2006

2005

• Arthroplasy Review Clinic (Cheltenham General Hospital) - Patient Satisfaction Survey
  February 2004 - March 2005
• COPD Assisted Discharge Scheme GP Review
  January 2005 - April 2005
• COPD Assisted Discharge Scheme - Patient Satisfaction Survey
  January 2005 - April 2005
• Dermatology Outpatients (Gloucestershire Royal Hospital) - Patients Satisfaction Survey
  September 2005
• Irritable Bowel Disease - Patient Satisfaction Survey
  October 2005
• Physiotherapy Outpatient Department - Patient Satisfaction Survey
  November 2005 – March 2006
• Radiology Department (Cheltenham General Hospital) - Patient Satisfaction Survey
  September 2005 - March 2006
• Sleep Apnoea - Patient Satisfaction Survey
  July 2005
• Diabetes Inpatient Service - Staff Satisfaction Survey - Final Report
  September 2005
• Hand Conditions requiring Physiotherapy and Occupational Therapy - Patient Satisfaction Survey & Questionnaire
  November 2004-December 2005
• Gynaecological Out-Patients - Patient Satisfaction Survey
  April - June 2005
  

2004

• Head & Neck Combined Oncology Clinic (Cheltenham General Hospital): Patient Satisfaction Survey
  July - October 2004
  
  
• Falls Clinic (Gloucestershire Royal Hospital) Patient Survey
  July - August 2004
  
• Chaplaincy Service Review
  April 2004
  
  
• Colposcopy Clinic (Gloucestershire Royal Hospital): Patient Satisfaction Survey
  January– June 2004
  
  
• Survey of the follow-up of children following Grommet insertion
  January - February 2004
  
  
• Parkinson Disease Clinic (Delancey Hospital): Patient Satisfaction Survey
  December 2003 - May 2004
  
  
• Magnetic Resonance Imaging (MRI) Patient Survey (Gloucestershire Royal Hospital)
  2004
  
  
  
  

2003

• Colposcopy Clinic (Cheltenham General Hospital): Patient Satisfaction Survey
  May – July 2003
  
  
• Hand Clinic (Cheltenham General Hospital): Patient Satisfaction Survey
  2003
  
  
• Neurology Department: Patient Satisfaction Survey
  September - October 2003
  
  
  
• Rheumatology Specialist Nurse: Patient Satisfaction Survey
  April - September 2003

 

 

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National Surveys

• National Maternity Survey 2007
  December 2007
• National Inpatient Survey 2004
  
  
• National Inpatient Survey 2005
  
  
• National Inpatient Survey 2006
  
  
• National Patient Choice Survey - September 2006
  
  
• National Patient Choice Survey - May/June 2006
  
  
• Emergency Department Survey 2004/2005
  
  
• Outpatient Survey 2004/2005
  
  
• Emergency Department: Gloucestershire Hospitals NHS Foundation Trust 2004/2005
  
  
• Outpatient Department: Gloucestershire Hospitals NHS Foundation Trust 2004/2005
  
  
  
  
  

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